Welcome to Urban Window Wash. These Terms of Service ("Terms") govern your use of our website and our window cleaning services. By using the site or booking a service, you agree to these Terms.
1. Who We Are
Urban Window Wash is a Utah-based window cleaning company located at 2500 E 1700 S, Salt Lake City, UT 84108. You can reach us at (385) 399-6968 or clean@urbanwindowwash.com.
2. Services
We provide window cleaning and related services in the Salt Lake Valley, including:
- Exterior window cleaning
- Interior window cleaning
- Hard water stain removal
- Screen cleaning
- Solar panel cleaning
- Commercial window cleaning
- Move-out / pre-sale cleaning
- Post-construction window cleaning
- UrbanGuard™ hydrophobic glass coating
Availability depends on your location, the condition of your property, and our schedule.
3. Quotes & Estimates
Prices shown on our website (including via our Instant Quote calculator) are estimates, not fixed prices. Final pricing is confirmed at your appointment after we see the actual property, glass condition, access requirements, and any special conditions (hard water severity, screens, height access, etc.).
We reserve the right to update or decline a quote if actual conditions differ materially from what was described.
4. Booking, Scheduling & Cancellation
- Booking is confirmed by phone, text, or email — not by online form submission alone.
- Rescheduling: please give at least 24 hours notice so we can offer the slot to another customer.
- Late cancellations (less than 24 hours notice) may be subject to a rescheduling fee at our discretion, which we will communicate before the appointment if applicable.
- Weather delays: we may reschedule outdoor work due to rain, snow, high wind, wildfire smoke, or other unsafe conditions. You will get as much notice as we can give.
5. Payment
- Payment is due upon completion of service unless otherwise agreed in writing.
- We accept credit/debit cards, cash, and check.
- Recurring plans (bi-annual, quarterly) are billed per visit, not upfront.
- Promotional codes (for example, SHINE25) are valid for the promoted period and cannot be combined with other offers unless we state otherwise.
- Balances more than 30 days past due may incur interest consistent with Utah law.
6. Access to Property
You represent that you have the authority to grant us access to the property being serviced. To make the job smooth:
- Ensure gates are unlocked or provide access codes in advance
- Secure pets during service
- Point out any pre-existing damage before we begin
- Move fragile items away from the windows if practical
7. Guarantee
We stand behind our work with a streak-free guarantee. If you find streaks or missed spots on a cleaned window within 48 hours of service, contact us and we will return to re-clean the affected areas at no charge. Certain recurring plans also include a rain guarantee; the specific coverage will be listed on your invoice.
The guarantee does not cover:
- New dirt, sprinkler spray, pollen, or pet nose prints deposited after our visit
- Glass restoration outside the scope of the booked service (deep hard water etching, scratch removal, tinting damage)
- Damage from third parties or weather occurring after our visit
8. UrbanGuard™ Coating
UrbanGuard™ is our hydrophobic glass coating. Typical protection lasts several months, depending on exposure to sprinklers, weather, and other factors specific to your property. We do not warranty a specific duration, and coating performance is not warrantied against later abrasion, screen wear, or work by third parties.
9. Photography & Marketing
We may photograph or video the exterior of your property (glass only — no people or identifiable interior features) for our portfolio and marketing. If you prefer we do not, let us know before the appointment and we will honor the request.
10. Limitation of Liability
We carry commercial general liability insurance. Our maximum liability for any single job is capped at the amount you paid for that job. We are not liable for:
- Damage to glass or frames caused by pre-existing defects (cracks, poor seals, failed factory tint, prior repairs)
- Damage from removing or reinstalling shutters, screens, or window treatments not installed to specification
- Consequential, indirect, or incidental damages
If you believe our work caused damage, notify us within 48 hours so we can investigate and, if warranted, file a claim with our insurer.
11. Force Majeure
We may delay or cancel service for events beyond our reasonable control, including severe weather, government orders, utility outages, wildfire air-quality alerts, or unsafe site conditions. We will reschedule you at the next available slot.
12. Communications
By providing your phone number and email, you consent to receive appointment confirmations, service updates, and (if you opt in) marketing messages from us. You can opt out of marketing at any time by replying STOP to text messages or clicking unsubscribe in email. Standard message and data rates may apply.
13. Dispute Resolution & Governing Law
These Terms are governed by the laws of the State of Utah. Any dispute will first be handled by good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration under the rules of the American Arbitration Association, seated in Salt Lake County, Utah. You waive the right to a jury trial.
14. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of our services after changes constitutes acceptance.
15. Contact
Urban Window Wash
2500 E 1700 S, Salt Lake City, UT 84108